In Kentucky, as a car owner, you have the right to choose where you take your car for repairs. Insurance companies may recommend certain shops or direct you to pick a shop from their list but ultimately you pick where you want your vehicle repaired.
When choosing the auto body repair shop, consider these factors:
Certifications—look for a shop with trained technicians through the highly recognized I-Car program and car manufacturer training programs. Collision repair is becoming more complex with the advancement of new materials and technologies used in today’s vehicles, so you want technicians who are trained to properly repair your vehicle.
Lifetime Warranty— A lifetime warranty means a shop will guarantee the work performed on your vehicle for as long as you own that car. If for any reason, the repairs do not hold up or there is an issue, you can go back to that body shop and have the repairs fixed at no cost to you. If a body shop has to make warranty repairs, it is a cost to them and a lesson learned on doing the repairs differently in the future or possibly using different parts to guarantee the repairs will last in the future.
Word-of-Mouth—Any business can advertise, but you’ll do better with a shop that friends, family or acquaintances recommend. It’s a business that has proven it can satisfy customers.
Professionalism—You want a shop that is organized, staff that is courteous and there to help you, and the shop has a history of working in the business.
Being in an accident is stressful. You think “the insurance company will take care of it for me.” In fact, it is your responsibility to choose who will do the repairs for you. This is not a choice that should be taken lightly, as it can involve protecting a major investment. Remember you have the right to choose the repair facility you trust. It is illegal for an insurance company to tell you where to get an estimate or have your vehicle repaired.
Locally Owned and Operated for over 30 Years
Glaser’s Collision Center is committed to providing customers with complete, safe and quality repairs using the latest advancements in technology. Our technicians are highly trained, and our body shops are Gold Class® recognized bringing customers properly repaired vehicles. As a family-owned and operated business for over 30 years, we are committed to taking care of our customers as if they were family. Our customer services representative and estimators are committed to providing our customers with the highest-quality service. Come see us at one of our four locations and let us get you driving again!