Frequently Asked Questions

How long will my repairs take?
If your vehicle is drivable, we will order the parts necessary to repair your vehicle before you will be asked to drop it off. Once we have both the repair parts and your vehicle, the time we need for repairs depends upon the number of labor hours required. Glaser’s, as well as most other shops, averages approximately five labor hours per day which is due to certain process intervals such as drying times. Therefore, a twenty hour repair assignment would require approximately four days to complete. If your vehicle requires an alignment or additional damage is found, it may also require additional days in the shop.

Will my car still drive correctly after the repair?
If your vehicle requires structural or suspension work to be done, our facilities are equipped with the latest technology to correctly repair your vehicle and bring it back to within factory specifications. After those repairs have been made, your vehicle will have a wheel alignment done prior to the delivery. This ensures that your vehicle will be correctly repaired and will drive just like it was before the work was done.

What is “Blending”?
Blending is the process in which the painter applies base coat or color to approximately twenty percent (20%) of the body panel to help the color match from a previously painted panel. After the base coat is applied, the entire panel is clear coated.

Will the paint match or does my entire vehicle need to be painted?
If a panel is replaced, the adjacent panels will also be blended to match the rest of your vehicle. For example, if the hood of your vehicle has to be replaced, both front fenders would also be blended for a prefect color match. If the paint on the vehicle is excessively faded, we will often polish those panels at no cost to help the transition between fresh paint and older faded panels.

Will my paint crack or peel?
Your paint job has a lifetime guarantee with Glaser’s. When you have your vehicle repaired and painted with us, we stand behind our work for as long as you own the vehicle. The paint should never crack, peel or excessively fade. If you have any problem with your paint, just bring it back to us.

What is “Betterment”?
Betterment is a policy used by insurance companies for replacing a “wearable” part that was worn out and giving you something better in its place. For example, if you have a tire that you bought two years and 30,000 miles ago, and it gets replaced with a brand new tire, the insurance companies take the position that they are giving you something better than what you had at the time. Therefore, they will “pro-rate” the cost of the part and require you to pay the difference. Although all insurance companies have varying policies, it is common for them to “pro-rate” wear items such as batteries, tires, shock absorbers and struts, exhaust components, and brake pads.

Will you use factory paint on my vehicle?
Actually, in the repair industry there is no such thing as “factory” paint. Every car is painted with a specific paint code to match that color. Our paint manufacturer and advanced color matching system will allow us to custom blend your paint on site to correctly match your vehicle. Then, the painter will often tint the color to get the “perfect” match for your car. Keep in mind that the color match is also covered under our Lifetime Guarantee.

Can I have my car fixed wherever I want or must I go where my insurance company says?
It is illegal in the state of Kentucky for any insurance company to dictate where you must get your car repaired. It is your right to have your vehicle repaired anywhere you chose. Frequently, insurance companies will suggest certain shops to you which are in your area or shops that they tend to use; however, you may still have your car repaired at the shop of your choice.

How long before I can wash my car after I pick it up?
The moment you pick your car up from our shop, you will be able to wash it. It’s actually the final step we perform on your car before we make it available to you for pickup. We highly recommend either hand washing or a “Touchless” car wash system. Car washes that use brushes can often leave tiny scratches in the clear coat. Also keep in mind that our Lifetime Warrantee on the paint job is conditioned upon no waxing for the first 90 days since the paint must complete its curing process during that period.

What is a Direct Repair Program (DRP) facility?
Many insurance companies have shops that they work directly with called Direct Repair Program facilities (DRPs). These consist of shops that have signed a contract with a specific insurance company to expedite the repair process as an aid to both the customer and the insurance company. After an accident, you can bring your car directly to us since we are proud to have been selected as a “DRP” facility by numerous insurance companies. This will ensure that you will get your vehicle repaired and returned to you sooner.

Why is your estimate higher or lower than others I have?
Since every repair shop is different, it’s likely that none of your estimates will match exactly. However, assuming the same work is being performed by each shop and similar parts are being used, the estimates should all be reasonably close. If you have a question about an estimate that we wrote because of its variance from others you’ve received, please stop by and let us make sure that each shop is doing the same repair with equal quality parts. If an insurance estimate has been written, we will work directly with that estimate so that you will not incur any additional costs to have your vehicle repaired properly.

Why is the final bill so much higher than the original estimate?
When the original estimate is written either the repair shop or by the insurance company, only visible damage can be estimated. Once the vehicle is disassembled, there is sometimes additional damage which becomes apparent. Such supplemental damage, that requires additional repair time or parts, is more often found on “harder hit” vehicles. Glaser’s will remove all the damaged parts and check for underlying damage that may otherwise be missed so that your vehicle will be repaired correctly.

Do I need to collect 2 or 3 estimates for my insurance company?
Many insurance companies will often ask you to get two or three estimates as a way to get an accurate gauge on the cost of the repairs. While multiple estimates does your insurance company a favor, it costs you extra time and expense to travel around town, and sometimes, wait. All you need to do is come to our facility for a repair estimate and then inform your insurance company that you have chosen Glaser’s for your repairs. The insurance company can then work with our estimate or send direct assignments to us to repair your vehicle.