• Notify police immediately.
• Do NOT admit liability, and do not discuss your accident with anyone except the police and your insurance company.
• Write down the names, addresses and license numbers of persons involved along with any witnesses.
• Report the accident to your insurance company as soon as possible.
• Contact the shop of your choice and have them tow the vehicle to the shop if it is undrivable.
• The collision center will assist you with your insurance claim.

What do I need to know before having my vehicle repaired?

• Never drive a car that could be unsafe because of damages.
• You are not required by law to obtain multiple estimates.
• Your vehicle is one of your largest investments. Have it repaired properly by professionals.
• A professional shop will explain the entire repair process.
• Read and understand your insurance policy. Ask your agent to explain your coverage.
• You have the right to take your vehicle to the shop of your choice. Your insurance company cannot require you to go to a particular shop.
• Differences in repair estimates are common. A lower estimate may not include all the necessary parts and repairs. Ask why the estimates are different.

What are my rights after a collision?

• You have the right to have your vehicle repaired at the shop of your choice.
• You have the right to require your insurance company to pay a reasonable cost to restore your vehicle to pre-accident condition.
• You have the right to alternative transportation for a reasonable amount of time while your repairs are completed if the accident was not your fault.

How do I choose a repair facility?

• Referals from family and friends are a good source of information.
• Look for certificates of continuing technician education and certification such as I-CAR and ASE.
• Does the shop provide a computerized estimate that assures an accurate estimate of cost and labor
• Does the shop have precision frame and unibody equipment?
• Ask to tour the shop. Look for cleanliness. Look at the shop’s equipment. Does the measuring systems look like they are used? Look for MIG welders. Ask questions on the tour.
• Look for friendly, professional and educated staff members.
• Does the facility offer a written warranty?
• Does the facility provide an itemized invoice of the repairs?
• "Remember, your first impression of a facility is a significant one"